F.A.Q

Placing An Order

How do I place an order?

Orders can be placed by phone, fax, e-mail or in person by visiting our showroom.

How early should  I place my order?

We recommend placing orders 6-8 weeks prior to your event date. If your event is during peak season, June-August, or you are looking to rent couture linens, chiavari chairs or chair covers we recommend placing your order 8-12 weeks prior to your event date.

Can I make changes to my order?

Additions to an order can be made at any time pending we have the items in stock. Reductions in orders of up to 20% must be made 21 days or more prior to event date. Complete order cancellations must be made 21 days or more prior to event date and will result in loss of deposit therefore all deposits are non-refundable.

Is there a minimum order?

We require a minimum order total of $300 on all rental items. Chiavari Chair Rentals require a minimum of 100 chairs

Pricing Information

How do I obtain pricing information?

You can request a quote for pricing via our website (click here). We will need a few details regarding your event such as event date, guest count, etc. You can also download a price list (click here) or request a quote by calling our showroom at (562) 912-2280. We can walk you through the process of selecting the perfect linens for your event. You are also welcome to schedule a design consultation and view our linens in person. At this time you will sit down with a design consultant who will put together a quote for you in person.

Do you have linens within my budget?

We offer over one hundred linens available for rent. Linens rage from $14-$21 for standard floor length linens and $25-$125 for specialty floor length linens. If floor length linens are not within your budget, we also offer a wide selection of table runners that range from $5-$25 as well as overlays that range from $10-$40.

Delivery & Setup Information

Do you offer delivery?

We are happy to offer delivery for events taking place within 50 miles of our showroom. Delivery rates are based on order total, ease of access, delivery time and location. A minimum order of  $300 is required for delivery. Orders bellow $300 can be picked up from our showroom 1-2 days prior to your event.

Do you offer setup and strike?

Yes. Setup and strike is available and is quoted in addition to delivery fees. Setup and strike fees are based on time allotted for setup/strike and difficulty of setup. Please contact our office for a quote.

Do you ship linens?

We do not ship rental items however everything in our rental inventory can be purchased new and shipped. For pricing information please contact our office.

Am I allowed to pickup my order?

We allow pickup on all items excluding Chiavari Chairs. Items can be picked up 1-2 days prior to your event date and returned the following business day before 3pm.

Damages, Losses and Late Returns

Will I be charged for damaged items?

While we understand accidents happen, we must replace damaged items so they are available for future rental. All linens are billed a replacement rate of three times the rental rate. Decor Items such as charger plates and chiavari chairs are billed separately. You will be issued a damage replacement price sheet along with your rental contract.

What do you consider damaged?

We consider an item damaged when it no longer meets our rental quality standards. Damages can include but are not limited to wax, mildew, ink marks, holes, rips, snags, crayon and heavy chocolate stains (often from chocolate fountains). In addition to damages, we may bill additional for linens that require excessive cleaning such as red wine stains on white or specialty linens. All damaged linens and decor items are the property of Kennedy Couture Linens and must be returned. Items that are not returned will be considered lost.

I lost or misplaced some of my items. Will I be charged?

Just as damaged items need to be replaced, we must also replace items that are not returned to inventory. The replacement value for lost items is four times the rental rate. Unlike damaged items which can often be salvaged or cut down to make smaller linens, lost items must be replaced entirely therefore we must charge more for their replacement.

Will I be charged for late returns?

We are depending on you to return your items on time so that we can process, clean and get the items out to the next customer. Returning items late (even by one day) can have a big impact on the next customer. To encourage timely returns, Kennedy Couture Linens has a very strict late policy. Items that are not returned by 3pm on the contracted return date are considered late and will be billed for another days rental. After three days of non-return an item is considered lost and replacement fees will be billed.

Billing & Payment

What forms of payment do you accept?

We accept Visa, MasterCard, Discover and American Express. All orders require a valid credit card on file to cover damages. Our rental agreement must be signed by the card holder. We are unable to accept credit cards for anyone other then the contract signer. In addition to credit cards, you are welcome to pay your balance by check or cash in office and use the credit card on file as just a deposit.

Do I need to supply a security deposit?

The credit card you place on file will be used as your security deposit. 48 hours prior to your event your credit card will be authorized for 20% of your rental balance. This is a temporary authorization only and will be release 24 hours after items have been returned and found to be in good condition. If we are unable to obtain authorization of your security deposit we will contact you to request a different card.

When is my payment due?

We require a 50% non-refundable payment to secure your date. This is used to confirm your order and is applied towards your rental balance. The remaining balance is due 21 days prior to your event date. If your event is in less then 21 days your entire balance is due at the time your order is placed.